Shipping Destinations and Costs
We currently ship only to the United States.
Free standard shipping is available to all 50 U.S. states, including Alaska and Hawaii. There is no minimum order requirement.
| Shipping Destination | Processing Time | Shipping Time | Estimated Delivery Time | Shipping Cost | Shipping Method | Courier |
|---|---|---|---|---|---|---|
| United States—all 50 states | 3–5 business days | 3–10 business days | 6–15 business days | Free | Standard Shipping |
UPS/FedEx |
Processing Time
Orders are normally processed within 3–5 business days after they are placed.
Processing time refers to the time required to confirm, prepare and hand your order over to the shipping carrier.
Orders placed on weekends or public holidays will begin processing on the next business day. Certain products may require additional processing time. If a different processing time applies, it will be stated on the relevant product page.
Shipping and Estimated Delivery Time
After processing, orders usually take 3–10 business days to arrive.
The total estimated delivery time is 6–15 business days, including both processing and shipping time.
Business days do not include weekends or public holidays. Delivery times are estimates and may be affected by severe weather, holidays, remote locations, carrier delays or other circumstances beyond our reasonable control.
Holiday Peak Season Delays
During Thanksgiving and other major holiday peak periods, carrier networks may experience significantly higher shipping volumes.
Please allow an additional 7–14 business days for delivery during these periods. As a result, the total estimated delivery time may extend to approximately 13–29 business days, including processing and shipping time.
Holiday delivery times are estimates and are not guaranteed. We recommend placing your order as early as possible if you need it by a specific date.
Shipping Carriers
Orders are generally shipped through UPS or FedEx.
Depending on the size of the item, delivery destination and carrier availability, we may use another qualified third-party carrier. Tracking details provided by third-party carriers may vary.
Order Tracking
Once your order has shipped, we will send a shipping confirmation email containing your tracking information.
Please allow some time for the carrier’s tracking system to update after you receive the tracking number.
If you have registered an account on itistorking.com, you can also view your order and tracking information through your account. If you do not have an account, you can use the order tracking page and enter your order number to check the shipment status.
Order Changes and Cancellations
Before Shipment
If your order has not yet shipped, you may contact us to request:
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Order cancellation;
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Shipping address changes;
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Product replacement or exchange.
No additional fee will be charged for an approved change or cancellation made before shipment.
Please contact us as soon as possible. We cannot guarantee that a change or cancellation can be completed once the order has entered the shipping process.
After Shipment
Once an order has shipped, it can no longer be cancelled or modified.
The shipping address cannot be changed after shipment.
If you refuse delivery after the order has shipped, you will be responsible for the return shipping costs.
Incorrect Shipping Information
Please check your shipping address carefully before submitting your order.
STORKING is not responsible for delays or unsuccessful deliveries caused by incorrect, incomplete or outdated shipping information provided by the customer. If you notice an error, please contact us as soon as possible before the order ships.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective or different from what you ordered, contact us at info@itistorking.com and provide your order number, a description of the issue, and clear photos or videos.
Once the issue is confirmed, we will provide a free replacement or exchange. Other return or exchange requests will be handled according to our Refund Policy.
Shipping Delays
Occasional delays may occur due to severe weather, carrier disruptions, remote delivery locations, high order volumes or other circumstances outside our reasonable control.
During Thanksgiving and other major holiday peak periods, delivery may require an additional 7–14 business days, as explained above.
If your tracking information has not been updated for an extended period or your order has not arrived within the applicable estimated delivery window, please contact us so that we can assist you.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Email: info@itistorking.com
We aim to respond within 24 hours.