30-Day Return Period
You may request a return within 30 calendar days after receiving your order.
Return requests submitted more than 30 days after delivery will not be accepted.
Return Eligibility
To qualify for a return, the item must:
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Be in its original condition;
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Show no signs of use or customer-caused damage;
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Include all original parts, accessories and manuals;
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Be returned in its original packaging;
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Have complete packaging suitable for safe return transportation;
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Remain in a condition that does not affect resale;
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Include a valid receipt or other proof of purchase.
All returned items will be inspected before a refund is approved.
How to Request a Return
To request a return, please contact us atΒ info@itistorking.com within 30 calendar days after receiving your order and provide:
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Your order number;
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The name of the item you wish to return;
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The reason for the return;
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Clear photos or videos showing the item and its packaging, if applicable.
If your return request is approved, we will provide return instructions and the correct return address.
Please do not send an item back without receiving approval and return instructions from us. Unauthorized returns will not be accepted.
The business address displayed on our website is not necessarily the return address. Please use only the return address provided by our customer service team.
Return Shipping Deadline
Once your return request has been approved and return instructions have been provided, you must ship the item to the designated return address within 14 calendar days from the date of approval.
The item must be handed over to the shipping carrier within this 14-day period. Please keep your shipping receipt and valid tracking information as proof of shipment.
Returns shipped more than 14 calendar days after approval will not be accepted or eligible for a refund.
Return Shipping Costs
For returns that are not caused by a confirmed product defect, shipping damage or an incorrect item, the customer is responsible for arranging and paying all return shipping costs.
We recommend using a trackable and insured shipping service, especially for large or high-value items. STORKING is not responsible for returned items that are lost or damaged during return transportation.
If your item is defective, damaged during delivery or different from what you ordered, please contact us before arranging the return.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it is delivered.
If your item arrives damaged, defective or incorrect, contact us immediately at info@itistorking.com and provide:
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Your order number;
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A description of the issue;
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Clear photos or videos of the product;
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Photos of the outer packaging and shipping label.
Once the issue is confirmed, we will provide an appropriate solution, which may include a free replacement, exchange or refund.
Please do not dispose of the item or its packaging before receiving instructions from us.
Exchanges
For exchanges unrelated to a confirmed product quality issue, please return the original item and place a new order after the return request has been approved.
The customer is responsible for return shipping costs for exchanges that are not caused by a confirmed defect, shipping damage or an incorrect item.
For confirmed product quality issues, we will provide a free replacement or exchange.
Non-Returnable Items
We currently do not exclude any specific product category from returns.
However, all returned items must meet the eligibility requirements stated in this policy. Items that are used, incomplete, damaged by the customer, missing original parts or packaging, or otherwise unsuitable for resale will not be accepted.
Refund Process
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within seven business days after the returned item has been received and inspected.
After the refund has been issued, PayPal or your financial institution may require additional time to process and post the refund to your account. This additional processing time is outside our control.
Order Cancellations
If your order has not yet shipped, please contact us as soon as possible to request a cancellation.
Once an order has shipped, it can no longer be cancelled or modified. For more information, please review our Shipping Policy.
Contact Us
If you have any questions about a return, exchange or refund, please contact us:
Email: info@itistorking.com
We aim to respond within 24 hours.