Sizing & Installation
How do I choose the right size for my cabinet?
Please measure the internal width, depth, and height of your cabinet before ordering. Each product page has a detailed size chart. If you’re unsure, feel free to contact us with your measurements.
Is professional installation required?
No, our products are designed for easy DIY installation. Most items include a paper mounting template and all necessary hardware. You only need a screwdriver and a drill.
Do you provide installation videos?
Yes! We have step-by-step video tutorials for our main products. You can find them on the product pages or our YouTube channel.
Product Quality
What is the maximum weight capacity?
Storking organizers are built for heavy-duty use. Our standard pull-out baskets and drawer slides support up to 100 lbs (45 kg) under smooth operation.
Are the materials rust-resistant?
Absolutely. Our hardware features premium chrome or matte black finishes that are tested for corrosion and rust resistance, making them perfect for kitchens and bathrooms.
Are the slides soft-close?
Yes, our premium series features integrated soft-close technology to ensure a quiet, smooth glide and prevent slamming.
Orders & Shipping
How do I track my order?
Once your order ships, you will receive an email with a tracking number. You can track your package directly through our website’s "Track My Order" page or the carrier’s portal.
How long will it take to receive my order?
We typically process orders within 1-2 business days. Standard shipping across the continental US usually takes 3-7 business days.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact us within 12 hours of placement if you need to make changes. Once the item has shipped, we cannot cancel it.
Returns & Warranty
What is your warranty policy?
We stand behind our quality. Storking offers a 1-year limited warranty (extendable to 5 years for certain parts) on all hardware against manufacturing defects.
What is your return policy?
We offer a 30-day return window. Please ensure the product is in its original packaging and has not been installed.
Wholesale & Business
Do you offer discounts for contractors or bulk orders?
Yes! We welcome partnerships with contractors, cabinet makers, and interior designers. Please reach out via our [Contact Us] page to discuss professional pricing and bulk requirements.
Can I get custom-sized hardware for a project?
For large-scale projects, we may offer customization. Please reach out to our B2B team with your project requirements.